CUSTOMER SUPPORT & HELP CENTER (24/7)
Customer Support & Help Center
We are dedicated to helping you. Reach out to our technical support team for assistance with your account, app features, technical inquiries, or data management.
Working Hours
24/7 Emergency Support
8:00 AM – 6:00 PM (GMT+7)Headquarters
Main Office
Ho Chi Minh City, VietnamSubmit a Support Request
Fill out the form below and our technical support team will contact you shortly.
App Account & Legal Links
Frequently Asked Questions (FAQs)
How do I request deletion of my account and personal data?
You can submit a deletion request anytime by visiting our Account Deletion Page or emailing support@lorasecurity.com. Account deletion is free and completed within 30 days.
How do I reset my account password?
Click 'Forgot Password' on the mobile app or web sign-in screen to receive a secure password reset link via your registered email or phone number.
Which devices are supported by LoRa Security?
LoRa Security is available on iOS (iPhone & iPad), Android devices, and modern desktop web browsers.