Account & data deletion
Delete your LORA Security account
This page lets LORA Security mobile app and web platform users request permanent deletion of their account and associated data—even if they no longer have access to the app.
How to request deletion
- 1
Send your request
Use the button below to email our Support Team. Include the email address or phone number linked to your account and your full name.
- 2
Verify account ownership
For your security, we may reply with a limited identity-verification request. Never send your password or one-time verification code.
- 3
Deletion is completed
After verification, we disable access and delete or irreversibly anonymize eligible account data within 30 days. We will email you when the request is complete.
If the button does not open your email app, send your request to support@lorasecurity.com with the subject “LORA Security account deletion request.”
What is deleted and what may be retained
Deleted or anonymized
- Account profile, contact details, profile photo, login credentials, and device identifiers.
- Location and patrol history linked only to your account.
- Messages, uploaded files, preferences, and other user-provided content, unless retention is required below.
Retained for limited purposes
- Incident, safety, payroll, billing, audit, fraud-prevention, and compliance records may be retained for up to 7 years where required by law or legitimate business obligations.
- Encrypted backup copies may remain for up to 90 days before automatic deletion.
- Retained records are access-restricted and are not used for marketing.
Processing time: eligible data is deleted or anonymized within 30 days after we verify your request. Any legally retained data is deleted when its applicable retention period ends.